Términos y condiciones

Términos y condiciones​Privacy Policy 30-Day Money-Back Guarantee for PRO Lite

Términos y condiciones​

Política de facturación por suscripción y pagos

Todos los cargos asociados con nuestros servicios se facturan el primer día de cada mes. El pago es exigible al momento de recibir la factura, sin términos de crédito ofrecidos por PRO. Es responsabilidad del cliente desactivar a los usuarios que no estén utilizando activamente el sistema. De lo contrario, todos los usuarios activos en el sistema se facturarán por el mes completo. De acuerdo con la ley del estado de Carolina del Norte, se aplicarán intereses a todas las cuentas con más de 30 días de atraso. Después del primer año de suscripción, ofrecemos la opción de prepagar un año completo. Los pagos pueden realizarse por transferencia bancaria, cheque o tarjeta de crédito. Los pagos con tarjeta de crédito están sujetos a cargos por procesamiento, los cuales se reflejarán en tu estado de cuenta mensual. No se otorgan reembolsos por ningún servicio de PRO, incluidos, entre otros: personalizaciones, migración de datos, diseño, desarrollo web, capacitación/implementación virtual o presencial, o cargos de suscripción. En caso de falta de pago o incumplimiento con nuestra solicitud de cancelación por escrito con 30 días de anticipación, el cliente podría experimentar demoras en la transferencia de sus datos hasta que se reciba el pago final. PRO se reserva el derecho de suspender el acceso a los servicios hasta que se cubran los saldos pendientes.

Política de implementación y personalización

Los cargos de implementación deben pagarse por adelantado. Estos incluyen migración de datos, configuración de cuentas e instancia, y 3 días de capacitación presencial con un instructor de PRO (a programarse una vez que la migración de datos esté completada). La tarifa de suscripción completa se activará una vez finalizada la capacitación presencial. Si decides no recibir capacitación presencial, la suscripción completa comenzará al finalizar la migración de datos. Las personalizaciones se consideran caso por caso, dependiendo de tu plan de PRO (Advanced o Enterprise). Creemos haber establecido algunos de los flujos de trabajo más eficientes del mercado, y una vez que estés utilizando el sistema, probablemente descubrirás que no son necesarias personalizaciones adicionales. PRO Lite no ofrece personalizaciones. Los precios de personalización se determinan según el alcance del proyecto y pueden cambiar con base en la inflación. Esta política aplica a todos los clientes, incluidos aquellos con suscripción mensual o contratos a largo plazo. Para cancelar una suscripción mensual, PRO requiere un aviso por escrito con al menos 60 días de anticipación. Para contratos a largo plazo, los detalles de cancelación estarán establecidos en tu contrato. No se otorgan reembolsos por ningún servicio de PRO, incluidos, entre otros: personalizaciones, migración de datos, diseño, desarrollo web, capacitación/implementación virtual o presencial, o cargos de suscripción. En caso de falta de pago o incumplimiento del aviso de cancelación por escrito con 60 días de anticipación, el cliente podría experimentar demoras en la transferencia de datos hasta que se reciba el pago final. PRO se reserva el derecho de suspender el acceso a los servicios hasta recibir el pago completo.

Política de ajuste anual de precios

Todos los clientes están sujetos a ajustes anuales de precios basados en los índices de inflación, según lo calculado por la Oficina de Estadísticas Laborales (Bureau of Labor and Statistics) el 1 de enero de cada año calendario. Esto asegura que nuestra estructura de precios se mantenga equitativa y alineada con las tendencias económicas generales.

Agradecemos tu comprensión y cooperación con estas políticas. Nuestro enfoque sigue siendo ofrecer soluciones de software de alta calidad con transparencia financiera y profesionalismo. Si tienes preguntas o necesitas más aclaraciones, no dudes en contactar a nuestro equipo de atención al cliente.

Política de reembolsos y falta de pago

No se otorgan reembolsos por ningún servicio de PRO, incluidos, entre otros: personalizaciones, migración de datos, diseño, desarrollo web, capacitación/implementación virtual o presencial, o cargos de suscripción. En caso de falta de pago o incumplimiento del aviso de cancelación por escrito con 60 días de anticipación, el cliente podría experimentar demoras en la transferencia de datos hasta que se reciba el pago final. PRO se reserva el derecho de suspender el acceso a los servicios hasta que se cubran los saldos pendientes. Todas las cuentas con más de 30 días de atraso estarán sujetas a intereses, conforme a la ley del estado de Carolina del Norte.

Política de propiedad y almacenamiento de datos

Propiedad de los datos

Todos los datos ingresados en PRO Software siguen siendo propiedad exclusiva del cliente. PRO Software Solutions no reclama derechos de propiedad sobre los datos almacenados en el sistema.

Retención y archivo de datos

Al finalizar el contrato o suscripción del cliente, PRO Software hará un esfuerzo razonable por contactar al cliente para discutir opciones de transferencia de datos. Si no se recibe respuesta:

  • PRO conservará los datos del cliente hasta por siete (7) años, siguiendo buenas prácticas de conservación de registros.
  • Para optimizar espacio y reducir costos, los datos archivados serán comprimidos y almacenados de forma no accesible de inmediato.

Recuperación de datos archivados

Los clientes que deseen recuperar sus datos después de terminado el contrato deberán:

  • Pagar cualquier saldo pendiente antes de obtener acceso.
  • Cubrir una tarifa de restauración para el tiempo de ingeniería necesario para recuperar los datos.

Tarifas de almacenamiento continuo

Si el cliente solicita que PRO continúe almacenando sus datos en un formato accesible después de finalizar el contrato, se aplicará una tarifa mensual de almacenamiento. El costo se determinará al momento de la cancelación y puede estar sujeto a cambios.

Política de reactivación de usuarios en PRO Software

En caso de que una empresa desactive accidentalmente a todos sus usuarios, PRO Software tiene una función integrada para garantizar el acceso continuo:

Reactivación automática del usuario con mayor nivel:

  1. Si todos los usuarios están desactivados, el sistema reactivará automáticamente al usuario con mayor nivel dentro de la empresa.
  2. Este usuario podrá iniciar sesión y reactivar a otros usuarios manualmente.

Opción para restablecer la contraseña:

Si este usuario no puede iniciar sesión, podrá usar el botón de “Restablecer contraseña” para recuperar el acceso.

Asistencia técnica:

Si se necesita más ayuda, el administrador designado de la empresa puede contactar al equipo de soporte de PRO Software. PRO resolverá el problema en un plazo máximo de 72 horas si el cliente no cuenta con soporte premium. Es obligatorio enviar un ticket oficial atechsupport@prosoftware.app. Llamar o enviar mensajes de texto a empleados de PRO no sustituye el envío del ticket.

Tabla de precios (a partir del 1 de enero de 2025)

Cuota de acceso a la plataforma: $500 USD/mes – incluye acceso al sistema y una cuenta de usuario (asignada al propietario)

Usuario de oficina: $199 USD/usuario/mes

Usuario conductor: $149 USD/conductor/mes

Paquete de soporte premium: $399 USD/mes


Privacy Policy 

Your privacy is important to us. PRO Software Solutions (“PRO”) is committed to protecting your privacy and maintaining the integrity of any identifiable information (“Personal Information”) we collect about you. The purpose of this Privacy Policy is to outline the steps we take to keep your Personal Information confidential, to inform you about how and why we collect Personal Information, and to provide you with our contact information in case you have any questions or concerns arising out of our Privacy Policy.

Protecting your privacy and maintaining the integrity of Personal Information means that: we will keep your information and the business you do with us in confidence; we will not sell, rent, or loan your information to third parties; we will respect your privacy when we may contact you from time to time concerning various products and services which we make available to you; you will have control over how we obtain, use, and under circumstances give out information about you; and you will have access to the information that we have about you.

Our job is to provide guidance and knowledge to help the company grow and succeed for the long-term. While PRO’s offerings already touch on a number of areas within the rental sector, we are continually evaluating opportunities to grow via acquisitions.y

Why PRO May Collect Personal Information

PRO collects Personal Information and uses it in order to:

  • Establish identity;
  • Perform necessary identity and security verifications;
  • Process transactions and conduct business;
  • Deliver products and services;
  • Provide customer support and services;
  • Provide ongoing service delivery;
  • Provide you with information;
  • Improve product, services, and service delivery;
  • Better understand your needs, interests, and suitability for various products and services;
  • Recommend specific products and services that may meet your needs;
  • Respond to issues, questions and queries;
  • Protect you and us against errors or fraud; and
  • Cooperate with law enforcement and legal authorities, where required, to comply with applicable laws and with court orders.

PRO will collect, use, and may disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances; and endeavors to collect as little information as possible as may be necessary under the circumstances.

Please note that aggregated statistics and information, where the identity of a specific individual cannot be identified, is not Personal Information. PRO reserves the right to use aggregated information in any manner it determines, in its discretion, to be appropriate. Use of such aggregated information may include, but not be limited to, the preparation of aggregated user statistics and information summaries to improve efficiencies, more effectively describe our product and service offerings, and assist in the marketing of our products and services. Aggregated statistics and information will not contain Personal Information.

What Type of Personal Information PRO May Collect

PRO collects various types of Personal Information. During the course of doing business or interacting with PRO, or receiving products and services from or through PRO, you may, depending on the nature of the circumstances, be asked to provide PRO with:

  • Geographic (physical) addresses;
  • Demographic information;
  • E-mail addresses;
  • Phone numbers or other contact information;
  • Names (first, and last or whatever the family identifying name is);
  • Shipping information;
  • Billing information;
  • Transaction history;
  • Website usage preferences;
  • Feedback regarding our business, services, website, and public relations;
  • Source IP addresses;
  • Location services;
  • Times and dates of access to website servers;
  • Language;
  • Personal preferences;
  • Product and service preferences;
  • Browser types and configurations; and
  • Miscellaneous administrative and computer traffic information.

Certain forms of information, such as government issued or private sector issued licenses, permits, certificates, and cards, in the nature of driver’s licenses, social insurance/security number, passports, insurance cards, voucher numbers, and the like, although convenient for identification, is voluntary. It is up to you whether you want to provide this, or other suitable identification, subject to any legal requirements.

How Does PRO Collect Personal Information?

PRO will only collect Personal Information that you have voluntarily provided to us or have agreed to provide to us. PRO will not collect any Personal Information about you without advising you accordingly (either by way of this Privacy Policy or by way of providing you with some other form of notice at the time we are requesting or collecting Personal Information) regarding why and how that Personal Information is being collected and how such Personal Information will be used or disclosed. PRO may collect Personal Information through a variety of means:

  • Using our website;
  • Using our services;
  • In the course of communications with us (face-to-face, by e-mail, by phone, mail, or otherwise);
  • In the course of feedback to us regarding our business, services, website, and public relations;
  • When registering with us for services or, where relevant, accounts, or, where relevant, for the download of our software;
  • Customer, membership, recipient, or service lists that have been lawfully acquired from third parties;
  • Through the completion of manual or electronic forms;
  • Website cookies – Cookies are identifiers that can be sent from a website via your browser to be placed on your computer’s hard drive. You may elect not to accept cookies by changing the designated settings on your web browser; however, not utilizing cookies may prevent you from using certain functions and features of websites. Information collected from the use of cookies is used to improve PRO services;
  • Web beacons – Web beacons are small, graphic images that allow a website operator to collect certain information and monitor user activity on its website. A web beacon is a very small pixel which is invisible to the user. PRO uses web beacons to collect information that is not of a personal nature;
  • Location data – Information about your geolocation such as longitude, latitude, and heading are collected to determine your location using GPS or wireless network triangulation. The location information is used for assisting with making status changes relating to driver tasks, fleet management, and automating driving logs for Hours of Service;
  • Device data – Details of your devices such as hardware model, operation system, mobile network information, software version, and battery level are used for registering Electronic Logging Devices (ELD) per FMSCA compliance requirements;
  • Clickstreaming – Clickstreaming is a technology that allows a website operator to track the paths that surfers take as they access a website and look at the site’s pages, and as they use links to other sites; and
  • PRO collects such information from visitors to https://www.PROsystems.com/ and website traffic information, which is monitored and analyzed in order to determine which products, services, or features may be of interest to visitors, so we may improve our website, products, services, features, or other offerings.

In addition, we may review and analyze your use of products and services to help us serve you better and to bring other products and services to your attention which, we feel, will be of benefit to you. We also collect and analyze information from other sources for the same purposes.

How PRO May Disclose Personal Information

PRO does not sell any Personal Information it collects to third parties. PRO may share Personal Information with its affiliates, subsidiaries, employees, contractors, and agents in the course of providing you with our business services, support, or the fulfillment or delivery of our products or services.

PRO may disclose Personal information if we are required to do so to a court of competent jurisdiction or other legal or regulatory authority, or, if there is a good faith belief and reliance on said belief, that disclosure is necessary to: comply with any legal process served on PRO; maintain, uphold, or protect PRO’s rights or property; protect and ensure the personal safety of the public or other PRO clients; or protect against criminal or quasi-criminal activities, or to detect, prevent, or investigate allegations of, or address, misrepresentation or fraud.

PRO reserves the right that in the event of a bankruptcy filing, mergers with third parties, acquisition by third parties, sale of assets (all or partial), or any other transfer of all or substantially all of PRO relevant assets to a third party, that PRO shall be entitled to share (or sell as an ancillary aspect of the overarching business transaction) the Personal Information you have provided to us to the third party.

Retention and Disposal

We keep information only for so long as it is needed for the efficient and effective delivery or fulfillment of the software, products, or services you are using or contemplating using and for a reasonable time thereafter, or to meet any legal requirements. We will either destroy or remove information when it is no longer needed.

Security and Storage

PRO endeavors to maintain appropriate physical, procedural, and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. This also applies to our disposal or destruction of Personal Information.

PRO keeps the Personal Information we collect from/about you strictly confidential. Only authorized personnel have access to this Personal Information. PRO personnel who have access to Personal Information receive training regarding privacy protection.

If any employee, contractor, or agent of PRO misuses Personal Information, this will be considered as a serious offense for which disciplinary action may be taken, up to and including termination of employment or contract for service. If any individual or organization misuses Personal Information – provided for the purpose of providing services to or for PRO – this will be considered a serious issue for which action may be taken, up to and including termination of any agreement between PRO and that individual or organization and possible legal action against such individual or organization.

Our security specialists build security into all our computer systems. This protects your information at all times, when it is stored in data files or handled by our employees. Our systems also protect your information when it is transmitted, for example, between our data processing centers, our business units, and corporate offices. Personal Information may be stored or processed in any jurisdiction in which we or our affiliates, suppliers, subsidiaries, or agents maintain facilities. By supplying us with Personal Information you consent to any transfer of this information to other jurisdictions (including countries which have not been assessed for adequacy of privacy laws).

PRO does and shall continue to use industry-standard technology to maintain the security of your personal information, and for our connections to the internet; however, PRO cannot and does not guarantee the privacy, security, authenticity, or non-corruption of any information transmitted through the internet or for any information stored in any third-party system connected to the internet.

While PRO takes steps to verify that any service providers, suppliers, or the like with whom we share information are committed to maintaining the privacy of Personal Information at standards that are at least as stringent as our own Privacy Policy and has communicated to them to refrain from making any independent or unauthorized use of any Personal Information, PRO does not and cannot guarantee the actions, conduct, or standards of any such parties.

PRO shall not be responsible for any claims, damages, costs, or losses whatsoever arising out of or in any way related to third-party connections to or use of the Internet. PRO cannot and does not ensure the protection of any Personal Information that you provide to a third-party website that may reference, be referenced, or link to our website. Personal Information collected by these third parties is not subject to, or governed by, this Privacy Policy. PRO shall not be responsible for events beyond our direct control. PRO will not be liable for any direct, indirect, incidental, consequential, or punitive damages relating to the uses or releases of Personal Information.

Data Subjects’ Rights

Data Subjects are entitled at any time to obtain confirmation of the existence of Personal Data and to be informed of their contents and origin, to verify their accuracy, or else request that such data be supplemented, updated or rectified.

Data Subjects have the right to request erasure, anonymization or blocking of any data that is processed in breach of the law as well as to object in all cases, on legitimate grounds, to processing of the data.

Contact

We are committed to upholding our Privacy Policy. We have policies and procedures in place to educate and assist our employees and contractors in fulfilling their obligations under our Privacy Policy. Our policies and procedures will be reviewed on a regular basis and the results of such review will be presented to PRO’s personnel responsible for overseeing privacy matters.

PRO is committed to treating you with the greatest respect and consideration. Please let us know if you have any questions or concerns, and we will take steps to address them. If you have any questions regarding this Privacy Policy, would like to confirm the accuracy of your personal information, believe that the privacy of your personal information has not been respected, or would like to update or delete incorrect personal information, please contact us by emailing at  privacy@PROsystems.com .

Age

PRO is committed to protecting the safety of children. PRO will not knowingly request or use Personal Information from children under the age of thirteen without parental consent. If PRO receives or collects any Personal Information from children under the age of thirteen, PRO will take steps to have such information eliminated. This website is not to be used by anyone under the age of eighteen. Persons under the age of eighteen are not authorized to use this website and are directed to immediately discontinue use of this website.

Updates

PRO may from time to time update this Privacy Policy, with the updated policy to be posted on the PRO website. The use of Personal Information provided to PRO prior to the update will continue to be governed by the policy in effect at the time the information was provided. We recommend that you revisit this Privacy Policy from time to time on a regular basis.

Consent

By using this website, you agree, and do hereby consent, to our collection and use of information and Personal Information for purposes for which the information/Personal Information was collected and in accordance with this Privacy Policy. If you do not consent, you are to immediately discontinue use of this website and to refrain from further using this website.

Governing Law and Venue

By visiting and using this website, you acknowledge and agree that the laws of the State of North Carolina shall govern, construe, and apply to this Privacy Policy (without any reference or regards to any principles of conflict of laws). The venue for the resolution of any question, dispute, proceeding or other matter arising out of this Privacy Policy shall be the federal or state courts located in the County of Guilford in the State of North Carolina.

PRO will disclose personal information without your permission when required by law, or in good faith belief that such action is necessary to investigate or protect against harmful activities to our company, associates, or property (including this site), or to others. 

30-Day Money-Back Guarantee for PRO Lite

Our 30 day money back guarantee is only available on PRO Lite. All other customers are subject to our refund policy as stated above. 

At PRO Software Solutions, we are confident that PRO Lite will meet your business needs. That’s why we offer a 30-day money-back guarantee. If, for any reason, you are not fully satisfied with PRO Lite within the first 30 days of your purchase, you may request a full refund, subject to the following terms and conditions:

  1. Eligibility Criteria:
    • The 30-day period begins on the date of your initial purchase.
    • Refunds are only available for first-time purchases of PRO Lite. Upgrades, renewals, or additional licenses are not eligible for refunds.
    • To be eligible for a refund, you must provide a valid reason for your dissatisfaction and demonstrate that you have made a genuine attempt to use the software as intended, including but not limited to completing initial setup and contacting our support team for assistance.
  2. Refund Process:
    • To request a refund, please contact our customer support team within 30 days of your purchase. You must provide your purchase details, including your order number and the reason for your request.
    • Our support team will review your request and may ask for additional information to better understand your experience and attempt to resolve any issues.
    • If your refund request is approved, a credit will be applied to your original method of payment within 10 business days.
  3. Exclusions and Limitations:
    • Refunds will not be granted in cases where there is evidence of abuse, misuse, or unauthorized use of the software.
    • Requests submitted after the 30-day period will not be eligible for a refund.
    • PRO Software Solutions reserves the right to deny any refund request that does not meet the eligibility criteria or is deemed to be fraudulent or abusive.
  4. Final Decision:
    • All refund decisions made by PRO Software Solutions are final. By purchasing PRO Lite, you agree to these terms and conditions.