TERMS AND CONDITIONS 


Subscription Billing and Payment Policy:

All charges associated with our services are invoiced on the first of each month. Payment is due upon receipt of the invoice, with no credit terms provided by PRO. It is the responsibility of the customer to deactivate users that are not actively using the system. Otherwise, all users that are active in the system will be charged for the month. In accordance with NC law interest will be charged on all accounts that are 30 days past due. After your first year of subscription, we offer the option to prepay for a year's subscription charges. Payments can be made through Wire Transfer, Check or Credit Card. Users will be charged for the fees associated with credit card payment, and those charges will be reflected on your monthly billing statement. Refunds are not available for any PRO services including, but not limited to: customization, data migration, design, web development work, virtual or onsite training/implementation or subscription charges. In the event of non-payment or failure to comply with our 60-day written termination request, customers may experience delays in transferring their data until final payment is received. PRO reserves the right to suspend access to services until payment for outstanding dues is received. 

Implementation and Customization Policy:

Implementation charges are required to be paid upfront. These fees include data migration, accounts and instance set up and 3 days of onsite training by a PRO trainer to be scheduled once all data has been migrated into the system. Full subscription rate is required once your onsite training is completed. If you have opted out of onsite training, then full subscription rate will commence once data migration is completed. Customizations are considered on a case by case basis depending on your PRO plan (advanced or enterprise). We believe we have established some of the most efficient workflows of any program on the market in this industry, and once you are actively using our system you will likely find that customizations are not necessary. PRO Lite does not offer any customizations. Prices for customization are determined by the scope of the project. Prices for these customizations can change based on inflation. This policy applies to all our clients, including those on month-to-month subscription or long-term contract pricing. For termination of month-to-month subscription, PRO Software requires a 60-day advance written notice. For termination of a long-term contract the details on how to terminate will be determined by the terms of your contract. Refunds are not available for any PRO services including, but not limited to: customization, data migration, design, web development work, virtual or onsite training/implementation or subscription charges. In the event of non-payment or failure to comply with our 60-day written termination request, customers may experience delays in transferring their data until final payment is received. PRO reserves the right to suspend access to services until payment for outstanding dues is received. 

Annual Pricing Adjustment Policy: 

All clients are subject to annual price adjustments based on inflation rates, as calculated by the Bureau of Labor and Statistics on January 1st of each calendar year. This ensures our pricing structure remains equitable and in line with broader economic trends.

We thank you for your understanding and cooperation with these policies. Our focus remains on providing high-quality software solutions while maintaining financial transparency and professionalism. Should you have any questions or require additional clarification, please do not hesitate to contact our client services team.

Refund Policy and Customer Non-Payment:

Refunds are not available for any PRO services including, but not limited to: customization, data migration, design, web development work, virtual or onsite training/implementation or subscription charges. In the event of non-payment or failure to comply with our 60-day written termination request, customers may experience delays in transferring their data until final payment is received. PRO reserves the right to suspend access to services until payment for outstanding dues is received. All accounts that are 30 days past due will be charged interest on their balance in accordance with NC law. 

Data Ownership & Storage Policy

Ownership of Data

All data entered into PRO Software remains the sole property of the Customer. PRO Software Solutions does not claim ownership over any Customer data stored within the system.

Data Retention & Archiving

At the conclusion of a Customer’s contract or subscription, PRO Software will make reasonable efforts to contact the Customer regarding data transfer options. If the Customer does not respond or cannot be reached:

  • PRO Software will retain the Customer’s data for up to seven (7) years in accordance with record-keeping best practices.
  • To optimize storage efficiency and reduce costs, archived data will be compressed and stored in a manner that is not immediately accessible.

Retrieving Archived Data

Customers who wish to retrieve stored data after their contract has ended must:

  • Pay any outstanding balances in full before access is granted.
  • Pay a restoration fee to cover the senior engineering time required to retrieve and restore the archived data.

Ongoing Data Storage Fees

If a Customer requests that PRO Software continue storing their data beyond contract termination in a readily accessible format, a monthly storage fee will apply. Storage costs will be determined at the time of cancellation and are subject to change.

PRO Software User Reactivation Policy:

In the event that a company accidentally deactivates all its users, PRO Software has a built-in failsafe to ensure continued access.

Automatic Reactivation of Highest-Level User:

  1. If all users are deactivated, the system will automatically reactivate the highest-level user within the company.
  2. This user can simply log in and manually reactivate other users as needed.

Password Reset Option:

If the highest-level user is unable to log in, they can use the Reset Password button to regain access.

Support Assistance:

If further assistance is required, the company’s designated administrator may contact PRO Software Support for help. PRO will resolve the issue within 72 hours if the client is not a premium support client. An official ticket must be submitted to  techsupport@prosoftware.app. Calling or texting PRO employees does not replace putting in an official ticket.

Fee Schedule ​

*As of January 1, 2025 - subject to change

Platform Access Fee: $500/month - includes system access and one user account (designated for the owner)

Office User: $199/user/month

Driver User: $149/driver/month

Premium Support Package: $399/month


30-Day Money-Back Guarantee for PRO Lite

Our 30 day money back guarantee is only available on PRO Lite. All other customers are subject to our refund policy as stated above. 

At PRO Software Solutions, we are confident that PRO Lite will meet your business needs. That’s why we offer a 30-day money-back guarantee. If, for any reason, you are not fully satisfied with PRO Lite within the first 30 days of your purchase, you may request a full refund, subject to the following terms and conditions:

  1. Eligibility Criteria:
    • The 30-day period begins on the date of your initial purchase.
    • Refunds are only available for first-time purchases of PRO Lite. Upgrades, renewals, or additional licenses are not eligible for refunds.
    • To be eligible for a refund, you must provide a valid reason for your dissatisfaction and demonstrate that you have made a genuine attempt to use the software as intended, including but not limited to completing initial setup and contacting our support team for assistance.
  2. Refund Process:
    • To request a refund, please contact our customer support team within 30 days of your purchase. You must provide your purchase details, including your order number and the reason for your request.
    • Our support team will review your request and may ask for additional information to better understand your experience and attempt to resolve any issues.
    • If your refund request is approved, a credit will be applied to your original method of payment within 10 business days.
  3. Exclusions and Limitations:
    • Refunds will not be granted in cases where there is evidence of abuse, misuse, or unauthorized use of the software.
    • Requests submitted after the 30-day period will not be eligible for a refund.
    • PRO Software Solutions reserves the right to deny any refund request that does not meet the eligibility criteria or is deemed to be fraudulent or abusive.
  4. Final Decision:
    • All refund decisions made by PRO Software Solutions are final. By purchasing PRO Lite, you agree to these terms and conditions.